Frequently Asked Questions

1. Installation & Setup

Q: How do I install the app?

A: Simply click the "Install" button from the Shopify App Store here and follow the on-screen instructions.

Once installed, enable the Sticky Add to Cart Bar app on your theme's App Embeds section to enable it.

Q: Do I need coding knowledge to set it up?

A: No! Our app is designed to work seamlessly without requiring any coding.

Q: How do I enable or disable the sticky add-to-cart button?

A: Once you have enabled the Sticky Add to Cart Bar app on your theme's App Embeds section, it is automatically active on your store. To disable it, simply toggle it in the same manner.

Q: Will the app work with my theme?

A: Our app is compatible with most Shopify themes. If you encounter any display issues, contact our support team for assistance.

2. Features & Customization

Q: Can I customize the design of the Sticky Add to Cart Bar?

A: Yes! You can change the color, size, text, mobile and desktop visibility, and position of the button from the settings page.

Q: Does the app support mobile devices?

A: Absolutely! The Sticky Add to Cart Bar is fully responsive and works on all screen sizes.

Q: Can I choose which pages the button appears on?

A: Yes! By default, the Sticky Add to Cart Bar will appear in all product pages on the store. However, you can use the Display Rules feature in the app's settings if you would like it to appear only on specific product pages. For more information you may refer here: How to Display the Sticky Add to Cart Bar on Specific Products

Q: Does the app work with all product types?

A: Yes, the Sticky Add to Cart Bar supports all product types, including variants and digital products.

Q: Can the Sticky Add to Cart Bar be used for direct checkout?

A: Currently, the app directs products to the cart page or cart drawer (if supported) upon clicking, not directly to checkout.

Q: Can I place the Sticky Add to Cart Bar on the homepage?

A: The Sticky Add to Cart Bar currently only works on the product pages of the store due to the following reasons:

• The button needs a specific product. On product pages, the system knows which product to add. On the homepage, multiple products are shown, so the button wouldn’t know which one to add.
• Shopify’s default setup. Shopify’s homepage is a landing page, while product pages are designed for transactions, making the app work better there.
• To avoid confusion. A Sticky Add to Cart Bar on the homepage might confuse customers if it’s unclear which product they’re adding to the cart.

3. Pricing & Billing

Q: Is the app free?

A: Yes! The Sticky Add to Cart Bar app is absolutely free to install.

4. Troubleshooting & Support

Q: The button isn’t appearing. What should I do?

A: If your Sticky Add to Cart Bar is not showing up on your product pages, follow these steps to troubleshoot the issue:

1. Check if the Square: Sticky Add to Cart Bar is enabled in the App Embeds section of your Shopify Theme Editor.

   Ensure that the app is correctly enabled. For detailed instructions on how to do this, refer to our Help Center article: How to Install the Square: Sticky Add to Cart Bar.

2. Make sure you’re viewing a product page.

   The Sticky Add to Cart Bar only works on product pages. It won’t appear on other pages like collections or the homepage.

3. Verify your Sticky Add to Cart Bar settings.

   Review the following settings to ensure the Sticky Add to Cart Bar is configured correctly:

   Mobile/Desktop Visibility: Ensure the bar is enabled for both mobile and desktop, according to your plan.

   Display Timing: Choose whether the bar should appear immediately or after the user scrolls. This setting controls how the bar interacts with the user’s actions on the page.

4. Check the Display Rules

   The app allows you to customize which product pages the Sticky Add to Cart Bar appears on. Review the Display Rules feature to ensure it's set to show on the intended pages. For more information, check out our guide: How to Display the Sticky Add to Cart Bar on Specific Products.

5. Ensure your product page has an active 'Add to Cart' button

   The Sticky Add to Cart Bar relies on the main 'Add to Cart' button on your product page. If the button is missing or has been modified by a third-party app, the Sticky Add to Cart Bar may not show up.

If you’ve checked all of these areas and the Sticky Add to Cart Bar still doesn’t appear, please reach out to our support team. We’re happy to assist you further!

Q: How do I uninstall the app?

A: You can uninstall it from your Shopify Apps - Sales Channels - Apps. No leftover code will remain on your store.

Q: How do I contact support?

A: You can reach out to us via the beacon in the lower-right corner while you're in the app settings. We’re happy to help!